IRS Customer Service Phone Number

The IRS provides several phone numbers depending on the type of help you need. Here is a list of the IRS phone numbers that you can try so that you can receive the assistance you are looking for:

  • Individuals: 800-829-1040
  • Businesses: 800-829-5500
  • Estate and gift taxes: 866-699-4083
  • Excise taxes: 866-699-4096
  • Callers who are hearing impaired: 800-829-4059

For quick assistance, call as early in the morning as possible. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time.

How to prepare for the phone call with the IRS

When you call, please have the following documents handily:

  • Social Security numbers and dates of birth
  • Taxpayer Personal Identification Number (ITIN) if you do not have a Social Security number
  • Marital status for tax filing purposes – single, head of household, married filing jointly, or married filing separately
  • The previous year’s tax return
  • The tax return you are calling about
  • Any correspondence that the IRS has sent to you.

Please note that the IRS representatives will only speak to the taxpayer or their legally designated representative. Therefore, they will verify your identity before discussing your personal information.

If you are calling on someone else’s account, you must have a valid power of attorney.

IRS Online Help

Telephone service wait times can be quite long, especially during the peak filing season.

Get a faster service by applying for help online.

You can get help with most tax matters through IRS.gov. For example, you can do the following online:

  • Establish a payment plan.
  • Obtain a transcript of your tax return.
  •  Make a payment.
  •  Check the status of your refund.
  •  Find answers to many of your tax questions.
  • File your tax return online.
  • View your account information.
  • Find where to file your return.
  • Get help from volunteers with your tax preparation.

Face-to-face Assistance

To receive assistance in person, you must make an appointment by calling the phone number of your nearest IRS office.

You can find the local IRS office near you and all contact information by clicking on “IRS Office Locations” at the top of the page. Please note that appointment times may vary by tax issues and office locations.

In order to be prepared, bring the following to your appointment:

  • A current government-issued photo ID.
  • Taxpayer identification number, such as a Social Security number.
  • Any other documentation required for your appointment.