Taxpayer Advocate Service

If you have any problem with your taxes and have not been able to resolve it with the IRS, the Taxpayer Advocate Service (TAS) can help you for free. Keep on reading to find out how this service works and how to request TAS assistance.

What is the Taxpayer Advocate Service

TAS is an independent organization within the IRS that assists taxpayers who are experiencing economic harm or who have tax problems that have not been able to resolve through normal channels.

Taxpayers who qualify for TAS help may receive personalized assistance from a knowledgeable Advocate. This professional will give them guidance about how to resolve their tax problems efficiently and stay with them during all the process until their problems are resolved.

Note that this service is free, confidential and that it is available for both individuals and businesses.

Who may use the Taxpayer Advocate Service?

You may qualify for TAS assistance if you meet at least one of following conditions:

  • You are experiencing economic harm.
  • You have experienced a delay of more than 30 days to resolve your tax issue with the IRS.
  • You have not received a solution to your tax problem by the date that was promised by the IRS.

Feel free to use the TAS Qualifier Tool in order to determine if you may be eligible for Taxpayer Advocate Service assistance

How to request a case in TAS?

The easiest way to get help from TAS is to download Form 911 and mail or fax it to your local office below. You should receive an answer on your case within four weeks of submitting your Form 911.

Another option is to contact the Centralized Case Intake (CCI) toll-free number at 877-777-4778. You can also contact your local TAS office by looking for its phone number in the list below.

Find your Local TAS Office

There is at least one local Taxpayer Advocate in all 50 states, as well as in Puerto Rico and the District of Columbia.

Alabama

Birmingham

417 20th Street North

Stop 151

Birmingham, AL 35203

·         Phone: (205) 761-4876

·         Fax: (855) 822-2206

Alaska

Anchorage

949 E. 36th Ave.

Stop A-405

Anchorage, AK 99508

·         Phone: (907) 786-9777

·         Fax: (855) 819-5022

Kenai

Virtual Services Location

Kenai Community Library

163 Main Street Loop

Kenai, AK

Monday, Wednesday, Friday: 9:00 a.m. – 1:00 p.m.

American Samoa

American Samoa

1003 Bishop St.

Honolulu, HI 96813

·         Phone: (808) 466-6375

·         Fax: (855) 819-5024

Arizona

Phoenix

4041 N. Central Ave.

MS-1005 PHX

Phoenix, AZ 85012

·         Phone: (602) 636-9500

·         Fax: (855) 829-5330

Arkansas

Little Rock

700 W. Capitol St.

Stop 1005 LIT

Little Rock, AR 72201

·         Phone: (501) 396-5978

·         Fax: (855) 829-5325

California

Fresno

5045 E. Butler Ave.

Stop 1394

Fresno, CA 93888

·         Phone: (559) 442-6400

·         Fax: (855) 820-7112

Laguna Niguel

24000 Avila Road

Room 3361

Laguna Niguel, CA 92677

·         Phone: (949) 389-4804

·         Fax: (855) 819-5026

Los Angeles

300 N. Los Angeles St.

Room 5109, Stop 6710

Los Angeles, CA 90012

·         Phone: (213) 576-3140

·         Fax: (855) 820-5133

Oakland

1301 Clay St.

Suite 1540-S

Oakland, CA 94612

Phone: (510) 907-5269

Fax: (855) 820-5137

Sacramento

4330 Watt Ave.

Stop SA5043

Sacramento, CA 95821

·         Phone: (916) 974-5007

·         Fax: (855) 820-7110

San Diego

701 B. St. Ste. 902

San Diego, CA 92101

·         Phone: (619) 744-7156

·         Fax: (855) 796-9578

San Jose

55 South Market St.

Stop 0004

San Jose, CA 95113

·         Phone: (408) 283-1500

·         Fax: (855) 820-7109

Colorado

Denver

1999 Broadway

Stop 1005 DEN

Denver, CO 80202

·         Phone: (303) 603-4600

·         Fax: (855) 829-3839

Connecticut

Hartford

135 High St.

Stop 219

Hartford, CT 06103

·         Phone: (860) 594-9100

·         Fax: (855) 836-9629

Delaware

Newark

1352 Marrows Road

Suite 203

Newark, DE 19711-5445

·         Phone: (302) 286-1654

·         Fax: (855) 822-1225

District of Columbia

District of Columbia

77 K St. NE

Room 1500

Washington, DC 20002

·         Phone: (202) 803-9800

·         Fax: (855) 810-2125

Florida

Ft. Lauderdale

7850 6th Court SW

Room 265

Plantation, FL 33324

·         Phone: (954) 423-7677

·         Tax: (855) 822-2208

Jacksonville

400 West Bay St.

Room 535A, MS TAS

Jacksonville, FL 32202

·         Phone (904) 665-1000

·         Fax: (855) 822-3414

St. Petersburg

9450 Koger Blvd.

St. Petersburg, FL 33702

·         Phone: (727) 318-6178

·         Fax: (855) 804-3430

Tampa

Virtual Services Location

IRS Taxpayer Assistance Center

3848 West Columbus Dr.

Tampa, FL 33607

Monday through Friday, 8:30 – 4:00

Georgia

Atlanta

4800 Buford Highway

Stop 29-A

Chamblee, GA 30341

·         Phone: (470) 769-2181

·         Fax: (855) 822-3420

Atlanta City Center

401 W. Peachtree St.

Room 510, Stop 202-D

Atlanta, GA 30308

·         Phone: (404) 338-8099

·         Fax: (855) 822-1232

Guam

Guam

1003 Bishop St.

Honolulu, HI 96813

·         Phone: (808) 466-6375

·         Fax: (855) 819-5024

Hawaii

Honolulu

1003 Bishop St.

Honolulu, HI 96813

·         Phone: (808) 466-6375

·         Fax: (855) 819-5024

Idaho

Boise

550 W. Fort St.

M/S 1005

Boise, ID 83724

·         Phone: (208) 363-8900

·         Fax: (855) 829-6039

Illinois

Chicago

230 S. Dearborn St.

Room 2820, Stop-1005 CHI

Chicago, IL 60604

·         Phone: (312) 292-3800

·         Fax: (855) 833-6443

Springfield

3101 Constitution Dr.

Stop 1005 SPD

Springfield, IL 62704

·         Phone: (217) 993-6714

·         Fax: (855) 836-2832

Indiana

Indianapolis

575 N. Pennsylvania St.

Stop TA771

Indianapolis, IN 46204

·         Phone: (317) 685-7840

·         Fax: (855) 827-2637

International (Living Abroad)

Guaynabo

City View Plaza

48 Carr 165, 5th Floor

Guaynabo, PR 00968

Spanish: (787) 522-8600

·         Phone: (787) 522-8601

·         Fax: (304) 707-9793

Iowa

Davenport

Virtual Services Location

IRS Taxpayer Assistance Center

101 W Second St.

Davenport, IA 52801

Des Moines

210 Walnut St.

Stop 1005 DSM

Des Moines, IA 50309

·         Phone: (515) 564-6888

·         Fax: (855) 833-64

Kansas

Wichita

555 N. Woodlawn St., Bldg. 4, Suite 112

Mail Stop 1005-WIC

Wichita, KS 67208

·         Phone: (316) 651-2100

·         Fax: (855) 836-2834

Kentucky

Louisville

600 Dr. Martin Luther King Jr. Place

Room 325

Louisville, KY 40202

·         Phone: (502) 912-5050

·         Fax: (855) 827-2641

Northern Kentucky

201 Rivercenter Blvd.

Stop 11G

Covington, KY 41011

·         Phone: (859) 669-5316

·         Fax: (855) 828-2723

Louisiana

New Orleans

1555 Poydras St.

Suite 220, Stop 2

New Orleans, LA 70112

·         Phone: (504) 558-3001

·         Fax: (855) 822-3418

Maine

Augusta

68 Sewall St.

Room 313

Augusta, ME 04330

·         Phone: (207) 480-6094

·         Fax: (855) 836-9623

Maryland

Baltimore

31 Hopkins Plaza

Room 1134

Baltimore, MD 21201

·         Phone: (443)-853-6000

·         Fax: (855) 821-0238

Massachusetts

Andover

310 Lowell Street

Stop 120

Andover, MA 01810

·         Phone: (978) 805-0745

·         Fax: (855) 807-9700

Boston

JFK Building

15 New Sudbury St.

Room 725

Boston, MA 02203

·         Phone: (617) 316-2690

·         Fax: (855) 836-9625

Michigan

Detroit

985 Michigan Avenue

Stop 7, Suite 609

Detroit, MI 48226

·         Phone: (313) 628-3670

·         Fax: (855) 827-2634

Minnesota

St. Paul

Wells Fargo Place

30 E. 7th St.

Suite 817, Stop 1005 STP

St. Paul, MN 55101

·         Phone: (651) 312-7999

·         Fax: (855) 833-8237

Mississippi

Jackson

100 W. Capitol St.

Stop 31

Jackson, MS 39269

·         Phone: (601) 292-4800

·         Fax: (855) 822-2211

Missouri

Kansas City

333 West Pershing

S-2 Stop 1005

Kansas City, MO 64108

·         Phone: (816) 499-6500

·         Fax: (855) 836-2835

St. Louis

Robert A Young Building, Room 10.314

1222 Spruce St.

Stop 1005 STL

St. Louis, MO 63103

·         Phone: (314) 339-1651

·         Fax: (855) 833-8234

Montana

Billings

Virtual Services Location

Billings Virtual Services Location Human Resource Development Council (HRDC), Community Action Agency

7 North 31st St.

Billings, MT 59101

Helena

10 W. 15th St.

Suite 2319

Helena, MT 59626

·         Phone: (406) 444-8668

·         Fax: (855) 829-6046

Nebraska

Omaha

1616 Capitol Ave.

Suite 182, Mail Stop 1005

Omaha, NE 68102-4912

·         Phone: (402) 233-7272

·         Fax: (855) 833-8232

Nevada

Las Vegas

110 City Parkway

Stop 1005

Las Vegas, NV 89106

·         Phone: (702) 868-5179

·         Fax: (855) 820-5132

New Hampshire

Portsmouth

75 Portsmouth Boulevard

Portsmouth, NH 03801

·         Phone: (603) 570-0605

·         Fax: (855) 807-9698

New Jersey

Springfield

955 S. Springfield Ave.

3rd Floor

Springfield, NJ 07081

·         Phone: (973) 921-4043

·         Fax: (855) 818-5695

Trenton

One State Street Square

50 West State Street

12th Floor

Trenton, NJ 08608

·         Phone: (609) 858-7920

·         Fax: (855) 545-0098

New Mexico

Albuquerque

6200 Jefferson Street, N.E.

Suite 100, Stop 1005 AL

Albuquerque, NM 87109

·         Phone: (505) 837-5505

·         Fax: (855) 829-1825

New York

Albany

11A Clinton Avenue

Suite 354

Albany, NY 12207

·         Phone: (518) 292-3001

·         Fax: (855) 818-4817

Brookhaven

1040 Waverly Avenue

Stop 02

Holtsville, NY 11742

·         Phone: (631) 654-6686

·         Fax: (855) 818-5701

Brooklyn

2 Metro Tech Center

100 Myrtle Ave, 7th floor

Brooklyn, NY 11201

·         Phone: (718) 834-2200

·         Fax: (855) 818-4818

Buffalo

130 South Elmwood Ave., Room 265

Buffalo, NY 14202

·         Phone: (716) 961-5300

·         Fax: (855) 818-4821

Manhattan

290 Broadway

5th Floor

Manhattan, NY 10007

·         Phone: (212) 436-1011

·         Fax: (855) 818-4824

North Carolina

Charlotte

10715 David Taylor Drive

Suite 130

Charlotte, NC 28262

·         Phone: (704) 548-4456

·         Fax: (888) 981-6475

Greensboro

4905 Koger Boulevard, Suite 102

Mail Stop 1

Greensboro, NC 27407

·         Phone: (336) 574-6119

·         Fax: (855) 821-0243

North Dakota

Fargo

657 N. 2nd Ave.

Stop 1005 FAR, Room 412

Fargo, ND 58102-4727

·         Phone: (701) 237-8342

·         Fax: (855) 829-6044

Northern Mariana Islands

Northern Mariana Islands

1003 Bishop St.

Honolulu, HI 96813

·         Phone: (808) 466-6375

·         Fax: (855) 819-5024

Ohio

Cincinnati

550 Main St.

Room 5111

Cincinnati, OH 45202

·         Phone: (513) 263-3260

·         Fax: (855) 824-6407

Cleveland

1240 E. 9th St.

Room 423

Cleveland, OH 44199

·         Phone: (216) 415-3460

·         Fax: (855) 824-6409

Oklahoma

Oklahoma City

55 N. Robinson Ave.

Stop 1005 OKC

Oklahoma City, OK 73102

·         Phone: (405) 297-4055

·         Fax: (855) 829-5327

Oregon

Portland

1220 SW 3rd Ave, Suite G044

Mail Stop O-405

Portland, OR 97204

·         Phone: (503) 265-3591

·         Fax: (855) 832-7118

Pennsylvania

Philadelphia

2970 Market St.

Mail Stop 2 M20-300

Philadelphia, PA 19104

·         Phone: (267) 466-2427

·         Fax: (855) 822-1226

Pittsburgh

1000 Liberty Ave.

Room 1400

Pittsburgh, PA 15222

·         Phone: (412) 404-9098

·         Fax: (855) 821-2125

Puerto Rico

Guaynabo

City View Plaza

48 Carr 165, 5th Floor, Suite 2000

Guaynabo, PR 00968

Spanish: (787) 522-8600

·         Phone: (787) 522-8601

·         Fax: (855) 818-5697

Rhode Island

Providence

380 Westminster St., 4th floor

Providence, RI 02903

·         Phone: (401) 528-1921

·         Fax: (855) 807-9697

South Carolina

Columbia

1835 Assembly St.

Room 466, MDP-03

Columbia, SC 29201

·         Phone: (803) 312-7901

·         Fax: (855) 821-0241

South Dakota

Sioux Falls

1720 S. Southeastern Ave. #100

Sioux Falls, SD 57103-3227

·         Phone: (605) 377-1600

·         Fax: (855) 616-2382

Tennessee

Memphis

5333 Getwell Road

Stop 13

Memphis, TN 38118

·         Phone: (901) 707-3900

·         Fax: (855) 829-1821

Nashville

801 Broadway

Stop 22, Room 481

Nashville, TN 37203

·         Phone: (615) 250-5000

·         Fax: (855) 828-2719

Texas

Austin

3651 S. Interregional Highway 35

Stop 1005 AUSC

Austin, TX 78741

·         Phone: (512) 460-8300

·         Fax: (855) 204-5023

Dallas

1114 Commerce St.

MC: 1005DAL

Dallas, TX 75242

·         Phone: (214) 413-6500

·         Fax: (855) 829-1829

El Paso

700 E. San Antonio St, C101F

El Paso, TX 79901

·         Phone: (915) 834-6512

·         Fax: (877) 929-1822

Houston

1919 Smith St.

MC 1005 HOU

Houston, TX 77002

·         Phone: (713) 209-3660

·         Fax: (855) 829-3841

U.S. Virgin Islands

U.S. Virgin Islands

City View Plaza

48 Carr 165, 5th Floor, Suite 2000

Guaynabo, PR 00968

Spanish: (787) 522-8600

·         Phone: (787) 522-8601

·         Fax: (855) 818-5697

Utah

Ogden

Hansen Federal Building

324 25th Street

Suite 2001, 2nd Floor

Ogden, UT 84401

·         Phone: (801) 620-7168

·         Fax: (855) 832-7126

Vermont

Burlington

128 Lakeside Ave., Ste 204

Burlington, VT 05401

·         Phone: (802) 859-1052

·         Fax: (855) 836-9628

Virginia

Richmond

400 N. 8th St.

Room 916, Box 25

Richmond, VA 23219

·         Phone:(804) 916-3501

·         Fax: (855) 821-2127

Washington

Seattle

915 2nd Ave.

Stop W-405

Seattle, WA 98174

·         Phone: (206) 946-3707

·         Fax: (855) 832-7122

Spokane

Virtual Services Location

Gonzaga University Legal Assistance Federal Tax Clinic

721 N. Cincinnati St.

Spokane, WA 99220

West Virginia

Parkersburg

425 Juliana St.

Room 2019

Parkersburg, WV 26101

·         Phone: (304) 420-8695

·         Fax: (855) 828-2722

Wisconsin

Milwaukee

211 W. Wisconsin Ave.

Room 507, Stop 1005 MIL

Milwaukee, WI 53203

·         Phone: (414) 231-2390

·         Fax: (855) 833-8230

Wyoming

Cheyenne

5353 Yellowstone Rd. Floor 2

Cheyenne, WY 82009

·         Phone: (307) 823-6866

·         Fax: (855) 829-6042

How long does it take to resolve my tax issue?

The time it takes to resolve your tax issues will depend on their complexity. Your case advocate will do everything possible to help you resolve your problems quickly, although it could take a couple of weeks or months.

Regardless, you will have the support of the advocate all the way through until your tax issues are resolved.